6 Things You Didn’t Know Customer Care Could Do for You

By lshoemaker Customer Care, training With 0 Comments

REcolorado Customer Care is here for you six days a week. Yep, even on Saturday. They’re all-stars who’ll get you what you need when you need it. And they can do more than you might think.

1. They can fix pin placements on the map.

Have you ever opened your listing and realized your map pin was slightly out of place? Customer Care has you covered. Call ‘em up.

2. See an error on your listing? Call as soon as possible.

Errors happen, and you’re not the first to make one. But timing is everything in this situation. Call as soon as you discover the error. Customer Care is happy to get you squared away.

3. They periodically check for Fair Housing violations (in a good way).

If they notice a Fair Housing violation on your listing, they’ll send you a friendly note. Chances are, you probably didn’t know it was a violation! No harm, no foul. 

4. They can reactivate expired listings.

If your listing expired within the last 30 days, Customer Care can reactivate it.

5. They can help with listing input.

If a question comes to mind or a problem arises when you’re inputting listings, don’t hesitate to reach out.

6. They can recommend the next best training class. 

If you’re looking at the course catalog and you’re unsure about which course to take next, Customer Care is happy to assess your comfort level with the different REcolorado products and tools, and recommend the next best course for you.

Customer Care Hours:

Monday - Friday: 7:30 a.m. to 6:30 p.m.

Saturday: 8:00 a.m. to 5:00 p.m.

Phone: (303) 850-9576, option 1

Email: support@REcolorado.com